| General regulations for clients |
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| The client that use the Cotral buses: |
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The client must have the right ticket type when boarding the bus, and he/she must keep the ticket for the entire duration of the journey and present it every time he/she is requested to do so by the company’s inspection, control and verification staff, equipped with the appropriate identification document issued by the company. The ticket must be intact and without any cancellations or corrections. |
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After validating the ticket, the client is obliged to ascertain the accuracy of the stamp affixed by the obliterator. If there is an error or the obliterator is not working, the client must immediately inform the driver or the CO.TRA.L. staff and write the time, day, month and year of use on the ticket. |
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The client is always obliged to observe the conditions of use of the travel documents, which are written on the these very same documents, as well as those established in accordance to the law and regulation. |
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The client has the right to be transported to his/her destination using the service managed by the company in accordance with the defined activity plan |
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Boarding and leaving the bus must be done in line with fixed stops, using the doors indicated and should not be done when the bus is moving. |
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The client is obliged to not block the doors for boarding or leaving the bus unnecessarily or the gangways or spaces adjacent to the obliterator. The client must however respect the rules given on individual vehicles. |
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The client is allowed to speak to the driver to ask for information concerning the service or when there is a problem (e.g. illness, pickpocketing, harassment, breakdown). |
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The client is obliged to respect the laws concerning public transport, so that the service given can fully satisfy their needs and the needs of the company. |
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Tickets can be purchased at branch points in Rome, automatic distribution machines, tobacconist’s shops marked with a ‘T’, coffee bars and newsagents. |
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